Shipping

Australia

SPEND DELIVERY COST DELIVERY TIME TYPE OF SERVICE
Over AUD $59 Free 2+ business days AU POST
Under AUD$59 AUD $10 2+ business days AU POST

 

SHIPPING

All Australian orders are sent via Australia Post within 2 business days from the date of order.  Product is dispatched from Sydney NSW.

We deliver our standard and express parcels to any Australian or overseas address including PO Boxes via Australia Post.

Delivery times are quoted in business days for metro areas only and are estimates.During sale periods, please allow additional time to receive your order.

Shipping times are provided by our couriers and can vary depending on shipping location and other external factors. 

For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information).

We make every effort to ship all orders received by 20:00 pm AEDT on the same day. Orders placed after 17:00 pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched. You can also select to receive updates via Facebook Messenger or SMS at checkout after you place your order.

2+ BUSINESS DAY DELIVERY – AUSTRALIA

All Australian orders are sent via AU POST Express using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel at your property. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a business address wherever possible.

If you have a question regarding your delivery, you can contact AU POST directly on 13 76 78 (8am-6pm AEDT Mon - Fri). If they're unable to assist you, feel free to get in touch with us. 

4 - 6 + BUSINESS DAY DELIVERY - UK

All UK orders are send via ROYAL MAIL and service can be tracked here. we strong recommend providing an accurate address to guarantee the safe delivery of your order. 

If you have a question regarding your delivery, you can contact Royal Mail directly on business time.

 Please note, if you request your delivery method be updated to a different address or provide carrier with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend altering our signature on delivery service for this reason.

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

FREE SHIPPING THRESHOLDS

Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping. 

SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any NSW (and Australian) public holidays when our dispatch centre is closed. Public holiday.

PRE-ORDERS

Pre-orders will not be shipped prior to the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however, we will make every effort to contact you if your order is going to be delayed.

Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise. 

EDITING ORDERS & ADDRESSES

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

CUSTOMS HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.